Agendashift™ unbenchmarking report

Survey: Agendashift global 2017-18 (EN)

Included tags: cluster0 cluster4

Contents

Score distributions

Categories

Categories and prompts with the narrowest spread of scores

Strongest categories and prompts

Categories and prompts with the widest spread of scores

Weakest categories and prompts

Complete survey results, pathway order

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Agendashift™ unbenchmarking report

Survey: Agendashift global 2017-18 (EN)

Included tags: cluster0 cluster4

Score distributions

56
23.7%
89
37.7%
78
33.1%
13
5.5%
1
2
3
4
8
19.0%
12
28.6%
17
40.5%
5
11.9%
1
2
3
4
1. Transparency
11
26.2%
13
31.0%
14
33.3%
4
9.5%
1
2
3
4
2. Balance
9
22.5%
16
40.0%
13
32.5%
2
5.0%
1
2
3
4
3. Collaboration
9
23.1%
10
25.6%
18
46.2%
2
5.1%
1
2
3
4
4. Customer Focus
11
29.7%
18
48.6%
8
21.6%
0
0.0%
1
2
3
4
5. Flow
8
22.2%
20
55.6%
8
22.2%
0
0.0%
1
2
3
4
6. Leadership

Agendashift™ unbenchmarking report

Survey: Agendashift global 2017-18 (EN)

Included tags: cluster0 cluster4

Categories

Survey order

1. Transparency

2.5

2. Balance

2.3

3. Collaboration

2.2

4. Customer Focus

2.5

5. Flow

1.9

6. Leadership

2.0

Strongest first

1. Transparency

2.5

4. Customer Focus

2.5

2. Balance

2.3

3. Collaboration

2.2

6. Leadership

2.0

5. Flow

1.9

Survey: Agendashift global 2017-18 (EN)

Included tags: cluster0 cluster4

Categories and prompts with the narrowest spread of scores

Categories and prompts with narrowest spread of scores, measured by the smallest differences in half and quartile means

Categories

6. Leadership

2.0

5. Flow

1.9

3. Collaboration

2.2

Prompts

6.2 We ensure that opportunities for improvement are recognised and systematically followed through Leadership
2.0
6.1 Together, we strive to meet customer needs, improve our delivery systems, and develop new capabilities; in all three pursuits we are appropriately recognised, supported, and rewarded Leadership
2.0
3.2 We work with those whose needs we are meeting in order to understand, shape and size potential work before committing to deliver it Collaboration
2.0
5.1 We can predict with reasonable confidence how long it will take to deliver work of typical value and risk Flow
1.6
5.3 We proactively identify and address dependencies, bottlenecks and other causes of delay Flow
2.0
4.3 We continue to own work items until the customer confirms that their needs are being met Customer Focus
2.7
4.1 We seek to align our work to shared goals, prioritising for maximum impact Customer Focus
2.6
5.2 We understand the performance of our delivery system in sufficient detail to make timely decisions, to set appropriate expectations, and to focus our improvement efforts Flow
2.0
6.3 We all share the responsibility to seek clarification, to highlight problems, and to come up with improvement ideas Leadership
2.3

Categories and prompts strongest in absolute terms, highest aggregate scores first

Categories

1. Transparency

2.5

4. Customer Focus

2.5

2. Balance

2.3

Prompts

1.1 Our delivery process and the work items currently in progress within it are easily visible to all involved and interested parties Transparency
2.8
4.3 We continue to own work items until the customer confirms that their needs are being met Customer Focus
2.7
1.2 We have visibility of work items due to enter the delivery process soon Transparency
2.6
2.2 We maintain a clear separation between work currently in progress and work still under consideration Balance
2.6
4.1 We seek to align our work to shared goals, prioritising for maximum impact Customer Focus
2.6
3.1 Our delivery process encourages collaboration across roles and specialties Collaboration
2.4
6.3 We all share the responsibility to seek clarification, to highlight problems, and to come up with improvement ideas Leadership
2.3
3.3 We meet on a regular basis to review and improve our outputs and processes Collaboration
2.3
2.1 We bring work into the delivery process only as capacity allows, preferring to finish work items already in progress than to start new work items Balance
2.3

Survey: Agendashift global 2017-18 (EN)

Included tags: cluster0 cluster4

Categories and prompts with the widest spread of scores

Categories and prompts with widest spread of scores, measured by the biggest differences between half quartile means

Categories

2. Balance

2.3

1. Transparency

2.5

4. Customer Focus

2.5

Prompts

1.2 We have visibility of work items due to enter the delivery process soon Transparency
2.6
2.2 We maintain a clear separation between work currently in progress and work still under consideration Balance
2.6
3.3 We meet on a regular basis to review and improve our outputs and processes Collaboration
2.3
4.2 We incorporate customer feedback into our work throughout the delivery process Customer Focus
2.2
2.1 We bring work into the delivery process only as capacity allows, preferring to finish work items already in progress than to start new work items Balance
2.3
2.3 We take steps to avoid being overburdened with more work-in-progress than we can accommodate effectively Balance
2.0
3.1 Our delivery process encourages collaboration across roles and specialties Collaboration
2.4
1.1 Our delivery process and the work items currently in progress within it are easily visible to all involved and interested parties Transparency
2.8
1.3 We can see which work items are blocked and for what reason Transparency
2.2

Categories and prompts weakest in absolute terms, lowest aggregate scores first

Categories

5. Flow

1.9

6. Leadership

2.0

3. Collaboration

2.2

Prompts

5.1 We can predict with reasonable confidence how long it will take to deliver work of typical value and risk Flow
1.6
2.3 We take steps to avoid being overburdened with more work-in-progress than we can accommodate effectively Balance
2.0
5.2 We understand the performance of our delivery system in sufficient detail to make timely decisions, to set appropriate expectations, and to focus our improvement efforts Flow
2.0
6.1 Together, we strive to meet customer needs, improve our delivery systems, and develop new capabilities; in all three pursuits we are appropriately recognised, supported, and rewarded Leadership
2.0
5.3 We proactively identify and address dependencies, bottlenecks and other causes of delay Flow
2.0
6.2 We ensure that opportunities for improvement are recognised and systematically followed through Leadership
2.0
3.2 We work with those whose needs we are meeting in order to understand, shape and size potential work before committing to deliver it Collaboration
2.0
4.2 We incorporate customer feedback into our work throughout the delivery process Customer Focus
2.2
1.3 We can see which work items are blocked and for what reason Transparency
2.2

Agendashift™ unbenchmarking report

Survey: Agendashift global 2017-18 (EN)

Included tags: cluster0 cluster4

Complete survey results, pathway order

Complete survey data organised as per the Agendashift™ delivery assessment, pathway edition (chapter 3 of the book). Arranged on three categories per page for printing.

Refine existing systems

1.1 (1.1) Our delivery process and the work items currently in progress within it are easily visible to all involved and interested parties
2.8
1.2 (1.2) We have visibility of work items due to enter the delivery process soon
2.6
1.3 (2.2) We maintain a clear separation between work currently in progress and work still under consideration
2.6
1.4 (1.3) We can see which work items are blocked and for what reason
2.2

Improve the service experience

2.1 (5.1) We can predict with reasonable confidence how long it will take to deliver work of typical value and risk
1.6
2.2 (5.2) We understand the performance of our delivery system in sufficient detail to make timely decisions, to set appropriate expectations, and to focus our improvement efforts
2.0

Manage the knowledge discovery process

3.1 (3.2) We work with those whose needs we are meeting in order to understand, shape and size potential work before committing to deliver it
2.0
3.2 (4.1) We seek to align our work to shared goals, prioritising for maximum impact
2.6
3.3 (4.2) We incorporate customer feedback into our work throughout the delivery process
2.2
3.4 (4.3) We continue to own work items until the customer confirms that their needs are being met
2.7

Balance demand and capability

4.1 (2.3) We take steps to avoid being overburdened with more work-in-progress than we can accommodate effectively
2.0
4.2 (2.1) We bring work into the delivery process only as capacity allows, preferring to finish work items already in progress than to start new work items
2.3

Address sources of dissatisfaction and other motivations for change

5.1 (5.3) We proactively identify and address dependencies, bottlenecks and other causes of delay
2.0
5.2 (3.1) Our delivery process encourages collaboration across roles and specialties
2.4

Pursue fitness for purpose

6.1 (3.3) We meet on a regular basis to review and improve our outputs and processes
2.3
6.2 (6.1) Together, we strive to meet customer needs, improve our delivery systems, and develop new capabilities; in all three pursuits we are appropriately recognised, supported, and rewarded
2.0
6.3 (6.3) We all share the responsibility to seek clarification, to highlight problems, and to come up with improvement ideas
2.3
6.8 (6.2) We ensure that opportunities for improvement are recognised and systematically followed through
2.0