Agendashift™ survey debrief report

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Contents

Score distributions

Categories

Categories and prompts with the narrowest spread of scores

Strongest categories and prompts

Categories and prompts with the widest spread of scores

Weakest categories and prompts

Complete survey results, pathway order

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Agendashift™ survey debrief report

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Score distributions

56
23.7%
89
37.7%
78
33.1%
13
5.5%
1
2
3
4
8
19.0%
12
28.6%
17
40.5%
5
11.9%
1
2
3
4
1. Transparency
11
26.2%
13
31.0%
14
33.3%
4
9.5%
1
2
3
4
2. Balance
9
22.5%
16
40.0%
13
32.5%
2
5.0%
1
2
3
4
3. Collaboration
9
23.1%
10
25.6%
18
46.2%
2
5.1%
1
2
3
4
4. Customer Focus
11
29.7%
18
48.6%
8
21.6%
0
0.0%
1
2
3
4
5. Flow
8
22.2%
20
55.6%
8
22.2%
0
0.0%
1
2
3
4
6. Leadership

Agendashift™ survey debrief report

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Categories

Survey order

1. Transparency

2.5

2. Balance

2.3

3. Collaboration

2.2

4. Customer Focus

2.5

5. Flow

1.9

6. Leadership

2.0

Strongest first

1. Transparency

2.5

4. Customer Focus

2.5

2. Balance

2.3

3. Collaboration

2.2

6. Leadership

2.0

5. Flow

1.9

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Categories and prompts with the narrowest spread of scores

Categories and prompts with narrowest spread of scores, measured by the smallest differences in half and quartile means

Categories

6. Leadership

2.0

5. Flow

1.9

3. Collaboration

2.2

Prompts

6.2 We recognise improvement areas, take action, and follow through Leadership
2.0
6.1 We strike an appropriate balance between meeting customer needs, improving our delivery process, and developing new capabilities Leadership
2.0
3.2 We explore needs with our customers before we make delivery commitments Collaboration
2.0
5.1 We can predict with reasonable confidence how long it will take to deliver work of typical complexity Flow
1.6
5.3 We proactively identify and address dependencies, bottlenecks and other causes of delay Flow
2.0
4.3 We treat work as unfinished until we can confirm that customer needs have been met Customer Focus
2.7
4.1 We prioritise to increase our impact on shared goals Customer Focus
2.6
5.2 We understand our performance well enough to make decisions, set expectations, and focus improvement efforts Flow
2.0
6.3 We all share responsibility for how we work and how our work is organised Leadership
2.3

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Strongest categories and prompts

Categories and prompts strongest in absolute terms, highest aggregate scores first

Categories

1. Transparency

2.5

4. Customer Focus

2.5

2. Balance

2.3

Prompts

1.1 Our work, its status, and where it is in our process are easily visible to everyone interested Transparency
2.8
4.3 We treat work as unfinished until we can confirm that customer needs have been met Customer Focus
2.7
1.2 We can always see what work is coming next Transparency
2.6
2.2 We’re careful to separate new ideas from work already started Balance
2.6
4.1 We prioritise to increase our impact on shared goals Customer Focus
2.6
3.1 Our delivery process encourages collaboration across roles and specialties Collaboration
2.4
6.3 We all share responsibility for how we work and how our work is organised Leadership
2.3
3.3 We meet regularly to review how we work and the results we're achieving Collaboration
2.3
2.1 We focus on finishing work before starting new work Balance
2.3

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Categories and prompts with the widest spread of scores

Categories and prompts with widest spread of scores, measured by the biggest differences between half quartile means

Categories

2. Balance

2.3

1. Transparency

2.5

4. Customer Focus

2.5

Prompts

1.2 We can always see what work is coming next Transparency
2.6
2.2 We’re careful to separate new ideas from work already started Balance
2.6
3.3 We meet regularly to review how we work and the results we're achieving Collaboration
2.3
4.2 We incorporate customer feedback into our work throughout the delivery process Customer Focus
2.2
2.1 We focus on finishing work before starting new work Balance
2.3
2.3 We actively manage our workload to keep it within our capacity Balance
2.0
3.1 Our delivery process encourages collaboration across roles and specialties Collaboration
2.4
1.1 Our work, its status, and where it is in our process are easily visible to everyone interested Transparency
2.8
1.3 We can always see what work is blocked and why Transparency
2.2

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Weakest categories and prompts

Categories and prompts weakest in absolute terms, lowest aggregate scores first

Categories

5. Flow

1.9

6. Leadership

2.0

3. Collaboration

2.2

Prompts

5.1 We can predict with reasonable confidence how long it will take to deliver work of typical complexity Flow
1.6
2.3 We actively manage our workload to keep it within our capacity Balance
2.0
5.2 We understand our performance well enough to make decisions, set expectations, and focus improvement efforts Flow
2.0
6.1 We strike an appropriate balance between meeting customer needs, improving our delivery process, and developing new capabilities Leadership
2.0
5.3 We proactively identify and address dependencies, bottlenecks and other causes of delay Flow
2.0
6.2 We recognise improvement areas, take action, and follow through Leadership
2.0
3.2 We explore needs with our customers before we make delivery commitments Collaboration
2.0
4.2 We incorporate customer feedback into our work throughout the delivery process Customer Focus
2.2
1.3 We can always see what work is blocked and why Transparency
2.2

Agendashift™ survey debrief report

Survey: Agendashift global (EN)

Included tags: cluster0 cluster4

Complete survey results, pathway order

Complete survey data organised as per the Agendashift™ delivery assessment, pathway edition (chapter 3 of the book). Arranged on three categories per page for printing.

Refine existing systems

1.1 Our work, its status, and where it is in our process are easily visible to everyone interested (1.1)
2.8
1.2 We can always see what work is coming next (1.2)
2.6
1.3 We’re careful to separate new ideas from work already started (2.2)
2.6
1.4 We can always see what work is blocked and why (1.3)
2.2

Improve the service experience

2.1 We can predict with reasonable confidence how long it will take to deliver work of typical complexity (5.1)
1.6
2.2 We understand our performance well enough to make decisions, set expectations, and focus improvement efforts (5.2)
2.0

Manage the knowledge discovery process

3.1 We explore needs with our customers before we make delivery commitments (3.2)
2.0
3.2 We prioritise to increase our impact on shared goals (4.1)
2.6
3.3 We incorporate customer feedback into our work throughout the delivery process (4.2)
2.2
3.4 We treat work as unfinished until we can confirm that customer needs have been met (4.3)
2.7

Balance demand and capability

4.1 We actively manage our workload to keep it within our capacity (2.3)
2.0
4.2 We focus on finishing work before starting new work (2.1)
2.3

Address sources of dissatisfaction and other motivations for change

5.1 We proactively identify and address dependencies, bottlenecks and other causes of delay (5.3)
2.0
5.2 Our delivery process encourages collaboration across roles and specialties (3.1)
2.4

Pursue fitness for purpose

6.1 We meet regularly to review how we work and the results we're achieving (3.3)
2.3
6.2 We strike an appropriate balance between meeting customer needs, improving our delivery process, and developing new capabilities (6.1)
2.0
6.3 We all share responsibility for how we work and how our work is organised (6.3)
2.3
6.4 We recognise improvement areas, take action, and follow through (6.2)
2.0