Accredited Kanban Trainer, Accredited Sooner Safer Happier Business Agility Trainer, Practitioner, Coach and Consultant. Having worked within IT Service & Operations Management environments for over 15 years I began to adopt and adapt Lean-Agile practices with traditional ITIL & Prince2 methodologies. In the years since the Lean-Agile and DevOps adoption rates have continued to grow. During this time I have had the opportunity to support Lean-Agile adoption in a variety of industries through blue chips, public and private, co-operatives and startups growing a wealth of experience and learning how best to help people undergo transformation in many and varied contexts. In my experience IT Operations and IT Services are often afterthoughts in Lean-Agile Transformations as they pose particular problems much different to those when changing software delivery teams. Nevertheless they are equally as crucial to a successful and thriving enterprise. I gain a great deal of enjoyment, satisfaction and knowledge by helping organisations achieve this. alt email: matt@hapus.net mob: +44 (0) 7969 301 198