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Trainer & facilitator programmes

We help leaders and engaged team members at every level to gain fluency in the language of outcomes – developing and pursuing strategies together, innovating and adapting as the organisation learns to renew and transform itself. More...

Resources: Done

Tired of those empty discussions about what constitutes done? Try our needs-based definition:

And after that:

All together now:

As text:

Done (adj) /dʌn/
Someone’s need was met.
Really done (adj) /ˈrɪəli dʌn/
We've accounted for all the learning.


For background on the first done, see these blog posts:

For really done, see:

Central to my 2019 book, Right to Left: The digital leader’s guide to Lean and Agile is the idea of working backwards from those key moments of impact and learning. Distilled from the book is the generative pattern Right-to-Left Strategy Deployment which is further developed in the 2nd edition of Agendashift (2021).

See also:

  • The Agendashift Agendashift True North, which includes the line “Needs anticipated, met at just the right time”

Copyright © 2015-2024 Agendashift Ltd (formerly Positive Incline Ltd). All rights reserved. The Agendashift Definition of Done by Mike Burrows of Agendashift Ltd is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit https://creativecommons.org/licenses/by-sa/4.0/.

For the source .pptx file (or simply to join the Agendashift mailing list), just ask:

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Request the .pptx file for “done”


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About us

Agendashift™ is brought to you by Agendashift Ltd (formerly Positive Incline Ltd), UK-based specialists in leadership, engagement, strategy, and change. Founder Mike Burrows came to prominence in the Lean-Agile community as the originator of Kanban’s values model, out of which came his first book, Kanban from the Inside (2014). His more recent books Agendashift (2nd edition 2021) and Right to Left (2019, audiobook 2020) bring a resolutely needs-based and outcome-oriented perspective to change, transformation, and the Lean-Agile landscape as a whole, contributing meanwhile a number of popular tools, games, and other resources. He works as a consultant, facilitator, and trainer, and as a keynote speaker at events public and private around the world.

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