Workshops: Core (1) | Applied | Deep Dive (2) | Online (2) | Impact! | Wholehearted:OKR (1) | Outside-in

This workshop is offered both publicly and privately. Don’t see your preferred workshop near you? Get in touch | More: Events

Impact! Story, strategy, and outcomes for products and services

Impact! is a 1-day Agendashift workshop focussed on products and services, suitable for product teams, service delivery teams, managers, and expert practitioners. It covers:

  • Capturing business context
  • Hypotheses and experiments
  • Alternative/complementary expressions of user need
  • Thinking strategically about outcomes
  • Managing your portfolio of experiments – optimising and organising for learning
  • Experiment design with A3
  • And briefly, some implications for organisation design

In short, a great way to get everyone onto the same page and speaking the same language – not just in terms of jargon, but much more importantly in terms of needs and outcomes, especially those that matter strategically.

Many of the concepts covered in the Impact! workshop are introduced in Right to Left: The digital leader’s guide to Lean and Agile, chapters 5 and 6. Reading the book is not a prerequisite, but if you enjoyed the book, you’ll love the workshop – and vice versa!

Workshop overview

Four sessions:

1. Getting started

  • Business context – with Celebration-5W
  • User stories and job stories
  • Hypotheses, “hard” and “soft”

2. Product/service goals – outcomes as strategy

  • Outside-in strategy
  • “What new stories could you tell?”
  • Outcomes and obstacles
  • Product/service goal generation – with 15-minute FOTO
  • Option Relationship Mapping (previously known as Reverse Wardley Mapping)

3. Managing experiments, optimising for learning

  • Changeban – our Lean Startup-flavoured Kanban simulation game
  • PDCA and double-loop learning

4. Experiment design with A3

  • Impact mapping (optional)
  • Idea generation & selection
  • Hypothesis design
  • Experiment A3
  • Review & retrospective


Agendashift™ is copyright © 2015-2020 Positive Incline Ltd. All rights reserved. The Agendashift Impact workshop description by Mike Burrows of Positive Incline Ltd is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit

Request an Agendashift Impact! workshop

Meet us online

About us

Agendashift™ is brought to you by Positive Incline Ltd, UK-based specialists in Lean, Agile, strategy, and change. Founder Mike Burrows came to prominence in the Lean-Agile community as the orginator of Kanban’s values model, out of which came his first book, Kanban from the Inside (2014). His more recent books Agendashift (2018) and Right to Left (2019) bring a resolutely needs-based and outcome-oriented perspective to change, transformation, and the Lean-Agile landscape as a whole, contributing meanwhile a number of popular tools, games, and other resources. He works as a consultant, facilitator, and trainer, and as a keynote speaker at events public and private around the world.

Agendashift™ is copyright © 2015-2020 Positive Incline Ltd. All rights reserved. Privacy, security, and usage policies